Mobile / Sports
This policy explains exactly what information 6391 club collects when you access our lobby, process a GrabPay or Bank Transfer transaction, or contact support — and what we do with it. Read this before you open an account so your choices are clear from the start.
When you create an account at 6391 club, we collect information you provide directly — your name, contact details, login credentials and the payment method you choose to fund your wallet, whether that is GrabPay or Bank Transfer. We also collect session data automatically: device type, browser session identifiers, IP address and the pages you visit inside the lobby. This information lets us maintain account continuity across devices, match your session to the correct wallet, and respond to support queries with the right transaction context. We do not sell your personal data to third parties. Data shared with payment processors — for example, when you initiate a GrabPay deposit or a Bank Transfer — is limited to what those processors need to complete your transaction. Processors are contractually required to handle your data under their own published privacy standards. We retain account records for as long as your account is active and for the period required after closure to meet recordkeeping obligations that apply in eligible regions. The current state of your stored data can be reviewed from your account dashboard after login.
Not every service you reach from 6391 club falls under this policy. Here is where the boundary sits so you know exactly which activities we are responsible for and which fall to a separate party.
Login events, session tokens and device identifiers tied to your 6391 club account are fully covered. We control how this data is stored, for how long, and who within our team can access it.
When you initiate a GrabPay payment or Bank Transfer, the data passed to that payment processor is covered by the processor's own policy once it leaves our system. We cover only what we hold on our side.
Game session results and bet histories recorded inside the 6391 club lobby are covered here. Game studios — Bigtime Gaming, Joker, Microgaming and PG Soft — supply game content only; they do not receive your personal account data from us.
Any external site you reach by following a link out of the 6391 club interface is governed by that site's own privacy terms. We do not control, monitor or accept responsibility for data handling outside our domain.
You are not a passive subject of this policy — there are practical steps you can take at any point. Your account dashboard shows the profile details we hold: name, contact information and linked payment method. If any of that is wrong, you can update it directly from the account settings page without contacting support first. For data that is not editable from the dashboard — such as historical transaction logs — you can raise a request through our support channel and we will confirm what we hold and whether a correction applies. If you want to know what data we have linked to your account, submit a data inquiry through the contact address listed in the support section below. We aim to respond within a reasonable period and will confirm receipt of your request. Account closure requests are also handled through support; we will explain what data is retained after closure and why, based on the recordkeeping period that applies in your region.
Log in and open the account dashboard to see the profile information and wallet details we currently hold. The dashboard reflects the current state of your stored data without needing a support request.
Name, contact details and linked payment method can be updated from account settings. If a field is locked, contact support with the correct information and we will process the change.
Send your inquiry to our support address. State your account username and the specific data point you are asking about. We will confirm what we hold and whether any action is needed on our side.
Contact support to begin the closure process. We will tell you which records are retained after closure, the reason for retention, and the period that applies under local recordkeeping obligations in eligible regions.
If you have a question about how we handle your data — or you want to make a request related to your account records — the paths below are the ones to use. Include your account username in any message so we can locate your record without delay.
Send data and privacy questions to our published support email address. State your account username and the nature of your request clearly so we can route it to the right team.
Open the live chat window from any page in the lobby after login. For privacy requests, live chat can confirm receipt and log your inquiry, though written email creates a traceable record.
For routine profile corrections — contact details, linked GrabPay or Bank Transfer method — your account dashboard is the fastest path. No support ticket needed for editable fields.
We take a practical approach to data protection. This section outlines the specific practices we apply so you can assess them against your own comfort level before using the account.
We use session cookies to keep you logged in as you move between the lobby, your wallet and the game rooms. Analytics cookies help us understand which sections of the site are used most. You can manage cookie preferences from the settings accessible in your browser, though disabling session cookies will affect login continuity.
Access to your account record is protected by your login credentials. We do not share your password or session token with game studios or payment processors. If you suspect unauthorised access to your account, contact support immediately so we can review the session log and take action.
We keep your account data for as long as the account is active. After closure, we retain the minimum records required by the recordkeeping obligations that apply in eligible regions. The retention period for your account is confirmed when you submit a closure request through support.
When this policy changes materially, we post the updated version at this address and note the revision date at the top of the page. Continued use of the account after a posted update means you have read the current version. Significant changes are also flagged in your account notification area after login.
These are questions we hear from account holders in the Philippines when they read through this policy. If yours is not here, send it through the support channel listed above.
We collect the name, contact details and login credentials you enter during registration. Once your account is active, we also record session identifiers, device type and the payment method — such as GrabPay or Bank Transfer — you link to your wallet. The full list is visible in your account dashboard.
Game studios — PG Soft, Microgaming, Bigtime Gaming and Joker — supply game content only. We do not pass your personal account data, wallet details or payment method to them. They receive only the session information required to run the game you have opened.
When you initiate a GrabPay or Bank Transfer transaction, the data needed to process that payment passes to the relevant payment processor. What they receive is limited to completing your transaction. The processor handles that data under their own published policy; we cover only what stays on our side.
Yes. Log in and open your account dashboard — the profile section shows the personal details and wallet information we currently hold. For historical transaction records or data that is not visible in the dashboard, submit a data inquiry through our support email and we will confirm what we have.
Editable fields — contact details, payment method — can be updated directly from account settings after login. For locked fields or historical records, contact support with the correct information. We will confirm whether a correction can be applied and how long it takes to process.
After closure, we retain the minimum records required by applicable recordkeeping obligations in eligible regions. When you submit a closure request through support, we will tell you which records are kept, why, and for how long before they are removed from active systems.
We post the updated policy at this address with a revision date at the top. Material changes are also flagged in your account notification area after login, so you can review them before your next session. Continued use of your account after a posted update indicates you have read the revised version.