Mobile / Sports
These legal terms govern how 6391 club operates for you — covering account use, transactions through GrabPay and Bank Transfer, and access where local law permits. Read this page to understand your rights, our obligations, and who to contact when a question comes up.
Access to 6391 club and its services depends on local law and is available only where eligible under the regulations of your region. We do not assert availability in jurisdictions where online gaming is restricted or prohibited. When you open an account, you confirm that access is lawful in your location at the time you use the platform. Transactions you conduct — including deposits via GrabPay or Bank Transfer and any amounts returned to your account wallet — are subject to these terms alongside the specific rules shown at the point of transaction. We do not override payment-provider terms; where a conflict arises between our terms and the payment provider's terms, the provider's own conditions apply to the payment leg of the transaction. Content on this site, including game titles from Bigtime Gaming, Joker, Microgaming, and PG Soft, is made available subject to the studios' own licensing and distribution agreements. We present that content in the lobby; we do not hold rights over the game mechanics themselves. Any dispute about a game outcome that cannot be resolved through your account history should be directed to our support channel so we can escalate it to the relevant studio.
This policy applies to your account activity and interactions with 6391 club directly. Understanding what is and is not within our scope helps you reach the right channel quickly when something needs attention.
Login, session management, and account verification steps are within our policy scope. If access is blocked or you cannot authenticate, our support channel handles it. Actions taken from your device after successful login are your responsibility under these terms.
Deposits and withdrawals processed through GrabPay or Bank Transfer fall within scope for dispute escalation. We can review transaction records on our side; the payment provider's records govern the transfer leg. Both records are needed to resolve a discrepancy fully.
Game lobby content — slots and live tables from Bigtime Gaming, Microgaming, PG Soft, and Joker — is within scope for availability questions. We maintain the lobby; the studios maintain the game logic. A game-mechanics question goes to the studio via our support team.
External services linked from our platform — payment gateways, studio platforms, identity verification providers — operate under their own terms. We are not a party to those agreements. Our policy covers only what happens on 6391 club's own platform and account infrastructure.
Your account holds a record of every session, transaction, and wallet movement from the time you registered. You can review that history in your account dashboard after login without contacting support — the dashboard shows deposits, withdrawal requests, and current wallet balance in one view. If you spot an entry that does not match a transaction you recognise, raise it through our support channel and we will check our records against the payment provider's data. Account details — including your registered name, contact number, and linked payment method — can be reviewed from the account settings page. Corrections to core identity fields may require a verification step shown on that page; follow the on-screen instructions rather than submitting changes through the chat window. If a required field is locked, contact support with the reason and we will advise the right path to update it.
Your full transaction and session history is in the account dashboard. Check it after login for deposits, withdrawals, and wallet balance. No support ticket needed for a record review — the dashboard surfaces all of it.
Name, contact, and linked payment method can be updated from account settings. Core identity fields follow a verification step shown on-screen. Follow those instructions; do not send identity documents through the chat window.
For anything not resolved by the dashboard or settings page — a transaction mismatch, a locked field, a content dispute — open a support ticket. Include your account reference and the transaction date so we can pull the right record on our end quickly.
If a first-line response does not resolve your issue, ask the agent to escalate. We route complex account or payment disputes to a second tier with access to payment-provider records and studio logs for game-outcome questions.
When a legal or policy question comes up, use the channel that matches the type of issue. Account and transaction questions are fastest through live chat; written policy requests are handled by email so there is a traceable record on both sides.
Open the chat icon from any page inside your logged-in account. Describe the issue and include your transaction reference if it is payment-related. Our team will confirm receipt and tell you the next step.
For formal policy queries — account record requests, corrections to locked fields, or written confirmation of any action taken — send to our support email shown in your account settings page. Email creates a paper trail for both sides.
Many policy-adjacent questions — transaction history, wallet movements, current account status — are answered without contacting us at all. Check the dashboard first; it shows the current state of your account after login.
Account data you provide at registration — name, contact details, payment method — is stored to operate your account and process transactions via GrabPay or Bank Transfer. We do not sell account data to third parties for marketing. Cookies on this site manage session state and basic analytics; you can review cookie behaviour through your browser settings at any time.
Account data is used to operate your session and process your transactions. We do not share your personal details with parties outside of what is needed to complete a GrabPay or Bank Transfer transaction. The current data handling state is shown in your account dashboard after login.
Cookies keep your session active and record basic usage patterns so the lobby loads correctly on return visits. No cookie stores payment credentials. Clear your cookies from browser settings if you want to end all active sessions across devices.
Your account credentials are your responsibility once issued. If you believe access has been compromised, contact support immediately so we can freeze the account while you verify ownership. Do not share login details — not even with support staff who will never ask for your password.
Transaction records are retained as required for financial compliance in the regions we serve. If you want to know what data we hold or request removal of non-essential records, submit a written request via the email channel shown in your account settings.
These are the questions we see most often about how this policy works and what it means for your account.
Access depends on local law and is available only in eligible regions. We do not claim universal Philippines-wide availability. Check that access is lawful in your specific area before registering or continuing to use the platform.
Your full deposit, withdrawal, and wallet record is in the account dashboard after login. No support ticket is needed to view your own history. If an entry looks incorrect, note the date and amount, then raise it through live chat with that reference.
Yes. Go to account settings after login. Core identity fields — name, contact number — may require a verification step shown on that page. Follow the on-screen process. If the field is locked and you cannot complete it, contact support by email for guidance.
First check your account dashboard — the transaction may be pending rather than missing. If it does not appear after the time shown on the payment confirmation, contact live chat with your payment reference number. We will check our records against the provider's transaction data.
Open a support ticket with us first. We review the session log on our side. If the outcome question involves game logic from Bigtime Gaming, Microgaming, PG Soft, or Joker, we escalate to the studio on your behalf. We stay in the loop and update you on the outcome.
Send a written request to the email address shown in your account settings page. State clearly what data you want reviewed or removed. We will confirm receipt, check retention requirements for financial records in your region, and advise what can be actioned and within what timeframe.